Refund policy

This policy covers paid plans, which are monthly subscriptions, and one-time credit packs on switchfile. Paid plans and credit packs are described on the pricing page. They are not on sale yet. This policy applies to every purchase once they start.

Plans and credit packs pay for the same digital service, the conversion of your files. Credits are a prepayment for conversions.

Free use and free accounts cost nothing, so there is nothing to refund.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are paid by Paddle to the payment method you used for the purchase.

You can also write to us; we pass your request to Paddle.

Your purchase is also covered by Paddle's buyer terms and refund policy. This page adds to them and does not limit them.

On top of your legal rights, we give a full refund if you ask within 14 days of the purchase and:

• for a credit pack: none of its credits have been used
• for a plan: it is the first month of the plan and no conversion has been charged to it

Outside these cases we do not refund payments, and we do not give partial refunds for a month that has started or for credits that are partly used. This does not affect your legal rights.

After a refund, the plan ends and the credits from that purchase are removed from your account.

If you are a consumer in the EU or the UK, you have a legal right of withdrawal. Paddle is the seller, so Paddle explains this right in its buyer terms, including when it ends early because you asked for the service to start right away. Send your withdrawal to Paddle. If you send it to [email protected], we pass it on to Paddle.

You can cancel a plan at any time. The cancellation takes effect at the end of the current billing month, and no further payments are taken. You keep the plan until then. A cancellation alone does not lead to a refund for the current month, unless our refund rule applies.

Write to [email protected] from the email address of your switchfile account. Please include the order number from the receipt Paddle sent you. We check the request and ask Paddle to pay the refund. You can also contact Paddle directly through the link in your receipt.

How long the money takes to reach you depends on your bank or payment provider.

Questions about refunds: [email protected]. See also our terms and our privacy policy.